Apologies to the soap opera "The Young and The Restless".
I posted the following on HP's Facebook page: I upgraded from Windows 8.0 to
Windows 8.1 and HP Solution Center stopped working for my printer. Despite
following the instructions in the solutions area of the HP website, it hasn't
worked. Reading through the forums, there were no answers that worked either.
Finally, after looking for something similar to Windows Fax and Scan, I found
something that can be used an alternative to the HP Solution Center so you can
scan to PDF (which Windows Fax and Scan does not offer). The solution is a free
HP Windows 8.2 app called HP Scan and Capture. I hope whoever encountered a
similar problem with HP Solution Center finds this helpful.
In other tech support issues, my Uncle called me about being unable to
print out all pages of a document and I found out he was trying print it out from
his email instead of opening the file in Microsoft Word. After showing him how
to do it over Teamviewer then trying to print it out, only blank paper came out
of the printer. A good guess was that it was out of black ink. As a workaround,
I adjusted the document color to dark blue instead and was able to print it
out. Then another minor complication came up: the pages cut off at different
parts that were not the same as the one onscreen. Since it was a legal
document, I figured that it was on legal sized paper. My Uncle said he was
going to buy some black ink and legal size paper the next day. Problem solved.
Actually, 2 problems solved since I was able to find a workaround for the HP Solution
Center problem too. I know my Uncle appreciates my help and I hope HP does too,
especially since it was free.
Want tech support for free? Call me...
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