Sunday, February 9, 2014

Technical Support From The Bored and The Jobless

          Apologies to the soap opera "The Young and The Restless".
          I posted the following on HP's Facebook page: I upgraded from Windows 8.0 to Windows 8.1 and HP Solution Center stopped working for my printer. Despite following the instructions in the solutions area of the HP website, it hasn't worked. Reading through the forums, there were no answers that worked either. Finally, after looking for something similar to Windows Fax and Scan, I found something that can be used an alternative to the HP Solution Center so you can scan to PDF (which Windows Fax and Scan does not offer). The solution is a free HP Windows 8.2 app called HP Scan and Capture. I hope whoever encountered a similar problem with HP Solution Center finds this helpful.

          In other tech support issues, my Uncle called me about being unable to print out all pages of a document and I found out he was trying print it out from his email instead of opening the file in Microsoft Word. After showing him how to do it over Teamviewer then trying to print it out, only blank paper came out of the printer. A good guess was that it was out of black ink. As a workaround, I adjusted the document color to dark blue instead and was able to print it out. Then another minor complication came up: the pages cut off at different parts that were not the same as the one onscreen. Since it was a legal document, I figured that it was on legal sized paper. My Uncle said he was going to buy some black ink and legal size paper the next day. Problem solved. Actually, 2 problems solved since I was able to find a workaround for the HP Solution Center problem too. I know my Uncle appreciates my help and I hope HP does too, especially since it was free.
Want tech support for free? Call me...

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