Computer Frustration

Computers are at times so quirky, fickle, and unpredictable. On Saturday my Uncle called me so many times asking questions about his computer that I started answering my phone “tech support, how may I help you?”. He was having problems getting on the internet again because his computer was not connecting with the wireless router even though he moved the router closer. Well it turns out the USB dongle receiver had detached from the computer. Not knowing this, Verizon advised him to just hard wire the DSL modem to the computer’s Ethernet connection. That should have taken care of the problem, but nooooo…He called me again to ask about this and I told him to turn off the modem for about a minute, then turn it back on. Still no luck. I thought maybe there was a brief interruption of service in his area so I advised him to wait about an hour and try again. An hour or so passes by and I get another call saying there was still no internet connection. I was out of ideas so I looked it up on the internet and called my Uncle back to give him step by step directions. Turn off the modem, unplug it from the electric socket, turn off the computer, plug the modem, turn it on, start up the computer, and BAM! The heavens parted and the internet came down and showed itself to my Uncle.

On Sunday I had computer problems of my own. I started up my back up laptop so I can update the antivirus software and Microsoft Windows. However, while the computer would connect to the router, it could not connect to the internet. Despite several Microsoft suggestions in the Help and Support section of Windows Vista on how to fix the problem, still no cigar. So I tried something that Microsoft did not suggest. I turned off the DSL modem, turned off the wireless router, waited a minute, then turned everything back on again. Problem solved.

My co-worker just bought a new computer and will be getting a wireless router soon, and she needs help. Noel’s tech support at your service, ma’am.

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