Tuesday, December 13, 2011

A Surprise Gift From Charter Internet

Here's a short and sweet post: I’ve been getting calls from Charter Communications (my internet provider) in the past week and since I’ve been at work when they called I couldn’t answer. They finally got hold of me Tuesday night and I told the agent on the other line that I’ve missed a few of their calls. Anticipating an offer for bundled services and before he could start his spiel however, I told him that first, I don’t need cable TV or telephone service over the internet, but to go ahead and tell me what special offers they have so I can say no thanks to him afterwards. We had a quick laugh at that. Well, he bypassed the specials that I told him I didn’t need but let me know that they are upgrading my internet speed from 12 megabits per second to 15 megabits per second at no extra charge. Who could refuse such an offer or did I even have that option? I thanked him and his company. What he didn’t mention is the upload speed was increased also to almost double the 1.7 mbps I originally had. I only found this out when I tested the speed the next day. Once again, thanks, Charter Communications! I forgive you for charging me a couple of week’s worth of extra fees for renting your modem < http://aboutlifeandrunning.blogspot.com/2011/09/tricks-of-cable-tvinternet-trade.html> when I didn’t have to. Ho, Ho, Ho, Merry Christmas Charter Communications!

Public comments below, private comments: E-mail Me!

1 comment:

Abby Catron said...

Hello Noel,

My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I came across your blog and am happy to see you enjoying the free boost in your download and upload speeds! You can read all about it here: Charter Bringing More Power to Internet Users with Increased Download and Upload Speeds. Also, if you ever need some help with service, our Social Media team is always happy to help. You can reach us by e-mail at Umatter2Charter@chartercom.com or any of the social spaces listed on our website: http://www.charter.com/Umatter2Charter. Thanks for being a Charter Customer. We wish you a very Merry Christmas and a Happy New Year.

Thank you,

Abby Catron
Senior Social Media Specialist – Charter